Shipping & Returns
ORDERING TIMES
Monday to Thursday - Orders dispatched within 24 hours.
Friday to Sunday - Orders will be dispatched on Mondays
Please also be aware that delivery estimates start from the day after the date of dispatch.
COURIER WORKING DAYS
Royal Mail: Monday - Saturday
Deliveries will not be made by our couriers outside of working days.
BANK HOLIDAYS
We do not currently operate on bank holidays, so any orders placed after the Friday before a bank holiday will not be dispatched until the following Tuesday.
CUSTOMER SERVICE OPENING TIMES
If you would like to contact someone on our customer service team please note that opening times are from 9am - 5:00pm Monday to Thursday, and 9am - 1pm on Fridays.
All calls and messages will be responded to as soon as possible within the given times.
UK SHIPPING CHARGES
Free shipping, were free shipping is offered this will be 2nd class standard Royal Mail. 2-3 days. (Royal Mail advise it can occasionally take a little longer)
Royal Mail 2nd Class Shipping (standard) , 2-3 working days. (Royal Mail advise it can occasionally take a little longer)
Royal Mail 1st Class Shipping (standard) 1-2 working days. (Royal Mail advise it can occasionally take a little longer)
2nd Class Tracked & Signed 2-3 days, Mon-Sat (Royal Mail advise it can occasionally take a little longer) Tracking will be sent to mobile / email address provided.
1st Class Tracked & Signed 1-2 days, Mon-Sat (Royal Mail advise it can occasionally take a little longer) Tracking will be sent to mobile / email address provided.
OUTSIDE OF UK MAINLAND SHIPPING CHARGES
**Please note: If your order is being shipped outside of the U.K., you must place multiple orders if your items exceed 2kg**
EU Shipping Tracked & Signed - £10.99, 3-8 working days (up to 2Kg).
DISCOUNT CODES / PROMOTIONAL OFFERS
Discount codes and promotional offers must be applied at the checkout before your transaction is completed. Once an order has been processed, discount codes cannot be applied/promotional offers cannot be added.